Privacy Policy
Last updated: March 2026
1. Introduction
Qiabot ("we", "us", "our") operates the qiabot.com website and the Qiabot customer service platform. This Privacy Policy explains how we collect, use, and protect information when you use our services.
2. Information We Collect
We collect minimal information necessary to provide our services:
- Account credentials (email address used for registration and login)
- Payment transaction records (USDT wallet addresses and transaction hashes on the TRON network)
- Chat conversation data that you and your customers generate through the platform
- Technical data (IP addresses, browser type, access logs) for security and abuse prevention purposes
3. End-User (Visitor) Data
When your customers interact with your chat widget, we collect certain data on your behalf as a data processor, including their IP address, browser information, pages visited, and chat messages. This data belongs to your account and is processed solely to deliver the chat service. You are responsible for informing your end-users about the data collection that occurs through the Qiabot widget on your website.
4. Data Isolation
Each account's data is fully isolated at the tenant level. Your conversation data, customer information, and configuration are never accessible by other accounts.
5. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the Qiabot platform and its features
- To process USDT payments and manage subscriptions
- To detect and prevent abuse, fraud, and security threats
- To communicate essential service updates, maintenance notices, and support responses
- To generate anonymized, aggregated usage statistics for service improvement (no individual data is shared)
6. Data Sharing
We do not sell, trade, or share your personal data with third parties for marketing or advertising purposes. We may use essential third-party services (such as error monitoring) that process limited technical data strictly for service reliability. Your conversation data and customer information are never shared with any third party.
7. Cookies and Tracking
Our website does not use third-party tracking cookies or analytics services. We may use essential cookies or local storage strictly for functional purposes such as maintaining your login session and language preference. The embeddable chat widget uses local storage to maintain conversation continuity for your visitors.
8. Data Security
All data is encrypted in transit using TLS and encrypted at rest. We employ industry-standard security measures including strict access controls, regular security audits, and continuous infrastructure monitoring. Access to production data is restricted to authorized personnel only.
9. Data Retention
We retain your data for as long as your account is active. Upon account termination or deletion request, all associated data — including conversations, customer records, and configuration — will be permanently deleted. We do not guarantee long-term storage of your data. We may delete certain data as needed for operational, storage, or maintenance purposes.
10. Children's Privacy
Qiabot is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.
11. Your Rights
You may request deletion of your data at any time by contacting us via Telegram.
12. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.